OUR PLEDGE TO YOU
We prioritize maintaining your confidence and trust by respectfully handling your personal data and empowering you with control over it.
Understanding the personal information we gather and its usage is crucial for you.
For additional details or inquiries, feel free to reach out to us via the contact information provided in the section titled ‘Contact’ below.
Should significant modifications occur in our privacy practices, we will inform you accordingly and seek your consent if necessary.
PRIVACY STATEMENT
Our Privacy Statement is tailored with your interests in mind. Its applicability to you varies depending on your interactions with us. For instance, if you:
Below, we provide more detailed explanations of your choices and rights in each scenario.
OVERVIEW
Continue scrolling to read the entire policy.
The data we possess & its sources
When you set up an account, purchase tickets, contact us, or use our websites, apps, and social media, we gather and store various data types.
Our use of your data & the reasons
We use your information to assist you in enjoying your favorite shows, disseminate news, for marketing, and as required by law.
Data sharing & its rationale
We share your information with Event Partners and other third-party entities involved in providing the service.
Your Options & Rights
You have several rights, including the choice to receive or not receive marketing from us and the right to access your data.
Safeguarding your information
We take numerous steps to protect your data and securely delete it when it's no longer needed.
Getting in touch
Contact us if you have any questions or concerns about your information.
WHAT WE KNOW ABOUT YOU & WHERE IT COMES FROM
Creating an account and buying tickets. - When you open an account, purchase a ticket, sign up for a presale, or receive a transferred ticket, we gather data directly from you. Depending on the service, this might include your contact and billing details like name, address, email, phone number, and credit card information.
Using our websites and apps. - Our websites and apps may employ tracking tools and technologies to passively collect data about you, such as your device type, IP address, and location. Our Cookie Policy has more information on this.
Interacting with our customer support. - When you reach out to our Customer Services, we record the interaction to address your queries effectively.
Engaging with social media and online forums. - When you interact with our social media features, post online, or on our websites, social media platforms might provide us with some information about you.
Booking accessible tickets. - To ensure a great experience for those with accessibility needs, we collect details about your requirements.
Geodemographic data. - We may gather or use data from partners about your demographics and interests to personalize our services. If you prefer us not to do this, refer to the ‘Your Rights & Choices’ section.
Onsite event safety. - We process personal information for access management, identifying reasons for being onsite, and addressing any issues.
Health/safety information. - For legal compliance, we may collect information from ticket buyers and attendees, including names, contact details, and timings.
Third-party health information collection. - For events requiring health data (like test results), refer to the organizer's privacy policy for details on data collection and use.
UTILIZATION OF YOUR DATA & ITS JUSTIFICATION
This part explains our data usage and the legal bases for it.
To fulfill our contract with you
Making purchases. - We use your data to process orders, send service emails, take payment, and provide customer support.
Event Partners. - We share your data with Event Partners for event organization and communication.
For legitimate business interests
Marketing. - We contact you with information and offers related to events and services, customizable to your preferences.
Advertising & cookies. - We use personalized advertising and marketing on our websites and apps, based on your choices. Our Cookie Policy provides more details.
Market research & feedback. - We conduct research to enhance our services and may contact you for surveys or user research. You can opt out of these communications.
Personalization. - We tailor our messages and websites to your interests. You can disable personalization if you prefer more generic communications.
For overriding legitimate business interests
To prevent or detect illegal activities, enforce our rights, or comply with legal requirements. - This includes preventing ticket scalping, misuse of intellectual property, fraud, and other crimes.
Event security. - We prioritize fan and event security.
With your consent
Marketing. - We contact you with event, product, or service information based on your consent, which you can withdraw.
Location-based services. - Our apps use location permissions for features like event browsing near you.
Advertising & cookies. - We deliver personalized ads on our websites and apps with your consent.
Accessibility. - We process health data for accessibility needs based on explicit consent.
Commercial Partners. - We share data with partners for value-added services, with your consent where required.
To protect vital interests
Health and Safety. - We collect and use information in compliance with health and safety laws, sharing it with relevant authorities as needed.
WHO WE SHARE YOUR DATA WITH & WHY
Winterfunland Midlands Uk and the Klicket group. - We share data within our group for services like marketing and technical support.
Third-party service providers. - We engage third parties for IT infrastructure and customer service, some of which may be outside your jurisdiction.
Event Partners. - We share your data with partners for event organization. Their privacy policies detail further use of your data.
Selling tickets on Klicket. - We disclose information for ticket sale and purchase fulfillment.
Third-party products. - We share data with third-party providers for order fulfillment. Payment processing details are available in Stripe’s Privacy Policy.
Commercial Partners. - We collaborate with third parties for additional services, informing you when data sharing occurs.
Legal disclosures. - We may share data in response to legal requests or for fraud investigation.
Successors. - In business transitions, customer information may be transferred.
We might share your data for reasons not listed here, with prior notification.
YOUR OPTIONS & RIGHTS
Your rights vary by country. Below are the options and rights applicable to different regions.
Your choices
Your rights
Depending on your location, specific privacy laws apply, like GDPR in Europe, LGPD in Brazil, and CCPA in the United States.
SECURING YOUR INFORMATION
We implement security measures to protect your data and comply with third-party privacy practices. Contact us if you suspect unauthorized use of your information. We're not liable for third-party websites or their privacy practices. This policy doesn't cover other websites, so please review their policies.
We retain your information for service provision, policy compliance, and legal obligations, securely deleting it when no longer needed. We follow specific retention rules based on necessity, consent, and legal requirements.
As part of a global group based in the UK, we may transfer your data internationally, ensuring high-standard protection. We use mechanisms like Contractual Clauses and Binding Corporate Rules for such transfers.
For detailed information or documentation copies, contact us.
Data Controllers by Country
The data controller processing your information is the entity you hold an account or subscription with. The list below shows the data controllers for each country.
CONTACT INFORMATION:
Winterfunland Midlands Ltd
Brulimar House Jubilee Road, Middleton, Manchester, M24 2LX, United Kingdom.
Attention: Privacy Officer
We recommend contacting us first, although you also have local Supervisory Authority options.
We may update our privacy practices and will notify you of significant changes. Updated policies will be posted on our website.
Last revision date: July 28, 2023
CONTACT US
For any privacy-related questions, our dedicated Privacy Office, including our Chief Privacy Officer and Group Data Protection Officer, Mr. N. Goldman, is available at admin@klicket.co.uk.